Super friendly and accommodating service, you can tell they genuinely care about giving you the highest quality product, that meets and even exceeds expectations. Now as for the technical review: the sound while plugged into a standard Peavey practice amp is clear and precise. The intonation is accurate along the entire fretboard. Unplugged is nice and quiet for practicing while my children are asleep. The woodworking is beautifully done and the finish is near perfect. There is nothing rough or sharp anywhere. A lot of skill and care was put into the making of this instrument. Would buy another.